Monthly archives:May 2017

  • Reward, Recognition and all that jazz

  • Recently I was having a meal out, and on the next table, there was a couple discussing their business problem. The woman’s body language clearly showed she was uptight. Because I go in and troubleshoot on teams, I couldn’t help noticing all the non-verbal signs and odd bits of conversation could be [...]
  • Communications in a crisis

  • In light of the recent cyber security incident, it prompted me to consider communications in a crisis. Have you ever been there when something has created a crisis at work and the news has spread faster than grease lightning? Gossip flows and before you know it, it’s like the Chinese whispers sto[...]