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Do you find yourself:
Taking the long route to avoid certain team members
Spending hours preparing for difficult conversations
Lying awake rehearsing what to say
Worrying about saying the wrong thing and getting into trouble
Taking workplace stress home with you
Making excuses to postpone necessary conversations
I totally get it.
Those knots in your stomach before a tough conversation.
The endless rehearsing in your head.
The fear of making things worse.
But after years of research and real-world experience, I've developed a framework that changed everything - not just for me, but for the managers I've worked with.
In this 30-minute video training, you’ll learn my COMPASS framework that will help you:
Structure any difficult conversation with confidence
Stay focused on facts rather than emotions
Create psychological safety from the start
Know what to say (and what not to say)
Turn confrontation into collaboration
INTRODUCING:
Navigating Difficult Conversations with Emotional Intelligence
A practical 30-minute video training that gives you a proven framework for handling any workplace conversation with confidence.
What You’ll Learn:
- How to build trust before conversations
- Ways to make people feel comfortable opening up
- Techniques for managing emotional responses
- Focus on specific behaviours not personalities
- Keep emotions in check in your discussions
FAQs:
What if I'm not naturally confident?
The COMPASS framework gives you a clear structure to follow, taking the pressure off you to "wing it". You'll know what to say and when.
Do I need special training to use this?
No - the framework is designed to be straightforward and practical. You can start using it immediately after watching.
What if the other person gets emotional?
I'll show you specific techniques for managing emotional responses while keeping conversations productive.
Will this work in my industry?
Yes - the framework is based on human psychology and works across all professional environments.
How long before I see results?
You can start using the framework in your very next difficult conversation. Most managers report feeling more confident immediately.
What if I mess up and make the situation worse?
The framework includes specific guidance on managing difficult moments. Plus, I'll show you how handling things promptly (even imperfectly) is usually better than avoiding issues until they escalate.
