You’re Here Because You Want to Lead Better Conversations
About The People Mentor
Difficult Conversations Mentor, Management, Leadership & Business Consultancy
Helping You Lead with Confidence and Clarity
If you’re a leader tired of tiptoeing around difficult conversations, struggling with team conflicts, or feeling like every feedback discussion turns into a battle, you’re in the right place.
I help leaders in organisations of all sizes develop practical strategies to manage difficult people and create happier workplaces – and lead with kindness and empathy.
Whether handling underperformance, navigating team dynamics, or giving honest feedback without fear, I’ll help you develop the skills and mindset to tackle workplace challenges head-on.
Through my Difficult People Mentoring programme, I’ll give you practical, proven strategies to help you manage challenging personalities (and behaviour), deliver tough feedback with confidence and create a team culture that actually works.
Book a call here:
What Makes My Approach Different? The Emotional Side of Leadership
Leadership isn’t just about managing tasks—it’s about navigating emotions, relationships, and trust. The conversations avoided today become tomorrow’s biggest workplace challenges. That’s why my approach focuses on real, practical strategies that help leaders step up with confidence.
I’ve worked with leaders who felt isolated, overwhelmed by workplace tension, and unsure how to move forward. They transformed avoidance into action—building trust, improving morale, and creating a culture where open conversations led to real progress.
I’ve turned struggling teams into thriving ones, delivered challenging but constructive feedback that led to measurable growth, and guided businesses through their most challenging transitions.
🔹 Tailored, no-nonsense coaching designed for real workplace scenarios
🔹 Expertise rooted in hands-on experience, not just frameworks
🔹 A track record of helping leaders transform workplace dynamics and create lasting change
I know how overwhelming leadership can feel when every day is a new challenge. I built The People Mentor to give leaders like you the tools and support to handle conversations with clarity, control, and confidence.
My Leadership Journey: Lessons from the Frontline
I was raised in a family-run tearoom and cake shop, where I learned early on that business is about people and relationships.
At 17, I unexpectedly stepped into a leadership role when my father was hospitalised. Overnight, I was running the business, juggling admin, customer service, and managing staff. That was my baptism into leadership.
From there, I built a career in the Civil Service, leading operational and project teams across multiple locations. I was often told I wasn’t “senior leadership material,” but I proved them wrong by gaining promotions, driving process improvements, and learning how to manage teams under pressure.
But leadership isn’t just about hitting targets. It’s about the conversations that shape your culture.
The biggest lesson?
Avoidance doesn’t make problems disappear—it gives them space to grow.
I’ve seen businesses lose their best people because leaders didn’t step in soon enough.
I’ve seen managers burn out because they took on too much emotional weight and were afraid to address the root of workplace tension.
YOU don’t have to go through this alone.
How I Help Leaders Like You
I don’t believe in one-size-fits-all leadership training. Instead, I focus on practical strategies and tailored coaching that fit your unique challenges.
- Conversations Catalyst Coaching – 1:1 coaching to help you handle high-stakes discussions, from performance reviews to team conflicts.
- Mastering Emotional Conversations Course – A step-by-step guide to staying calm and composed in difficult conversations.
- Making Difficult Conversations Easier Programme – A structured programme to help you tackle workplace conversations with confidence and clarity.
What Leaders Say: The Real Impact of Transforming Workplace Conversations
“Nicola’s training gave our staff member the confidence and self-belief we always knew she had. Her support ensured our dispensary has a bright future with strong leadership and fresh ideas. We highly recommend Nicola.”
“Nicola’s Zoom training for Team Leaders was insightful, practical, and invaluable. I wish I’d met her six years ago when I faced workplace bullying—her expertise could have made a real difference. If you’re a leader struggling with workplace challenges, I highly recommend working with Nicola.”
Let’s Get Started
If you’re ready to take the stress out of difficult conversations and become the leader your team needs, let’s talk.
Book a Call and let’s find the right solution for you.
