If you’ve ever walked away from a conversation wishing you’d said something differently or avoided it altogether, you’re not alone.
Difficult conversations at work aren’t just uncomfortable; they can feel overwhelming.
Whether handling underperformance, managing difficult employees, addressing team conflicts, or delivering honest feedback without damaging relationships, these discussions can leave you feeling drained and uncertain.
But avoiding them only makes things worse. Issues grow, resentment builds, and confidence as a leader suffers.
I help SME leaders, micro-business owners, and professionals like you build unshakable confidence and master the skills needed to tackle workplace conflict, strengthen leadership communication, and handle tough conversations with clarity and authority so you can lead decisively and without unnecessary stress.
Visualise this:
It’s possible, and I can show you how.
Online Course
Do you struggle to keep emotions in check during tough talks?
This self-paced course teaches you how to stay calm, communicate clearly, and feel in control, no matter how challenging the conversation.
No more freezing up, avoiding, or letting emotions take over.
Online Course
A step-by-step framework for confidently tackling workplace conversations, offering practical tools, real-life strategies, and a community for support.
This isn’t just about talking — it’s about leading and developing leadership communication skills.
Difficult Conversations Coaching
Get tailored 1:1 support to navigate difficult conversations, whether it’s handling underperformance, managing team dynamics, or addressing sensitive workplace issues.
No more overthinking, just a clear plan to take action
Bespoke Workshops
Individually designed online and face-to-face workshops for Employers to help their employees develop skills in difficult conversations.
Price on request
"Without hesitation, I would recommend Nicola's services to anyone. She has been instrumental in creating a powerful team and an environment in which they enjoy coming to work each day."
“Having had the privilege of being mentored by Nicola, I can confidently say that her guidance has been instrumental in my professional growth and self-discovery. Nicola is a mentor who truly invests in people. She challenge, support, and empower with a rare blend of wisdom , authenticity and empathy. Through her mentorship, I have gained not just valuable insights but also a clearer vision of my own objectives. Nicola has been a catalyst in refining my approach to leadership, decision-making, and transformation. I am incredibly grateful for her guidance and belief in my potential.”
I’ve been where you are. I know what it’s like to face a difficult conversation with a lump in your throat and no idea how to start.
But here’s what sets me apart: I’m not just teaching theory – I’ve lived it. With 33 years of leadership experience—managing teams from 4 to 250 people – I’ve handled the conversations that others avoid.
I’ve delivered tough feedback, rebuilt broken teams, and coached leaders through the most challenging discussions of their careers.
I created The People Mentor to help leaders like you confidently navigate these conversations.
My approach is practical, no-nonsense, and deeply rooted in emotional intelligence. You’ll get real-world strategies, not just theory, to walk into your next tough conversation feeling prepared and in control.
I was delighted to appear on Grey Lives on the Rise podcast:
Is your team genuinely engaged or simply going through the motions? Many leaders mistake activity for engagement. A busy team isn’t always a connected team.
In this podcast interview with Andrew Kirkley, I share how to handle uncomfortable conversations without fear, stress, or fallout. From proven models to simple mindset
Hi, I’m Nicola, the People Mentor. Today I want to dive into a kind of a tricky topic. How to handle those office veterans who’ve
Hi, I’m Nicola from The People Mentor. In today’s podcast, I want to discuss overwhelm. Most of us feel overwhelmed from time to time. Whether
Hi, I’m Nicola from The People Mentor. In today’s podcast, I want to discuss how to support neurodiverse employees with challenging conversations in the
How to address a drop in productivity
Supporting a team member with cancer
How to Have Honest or Awkward Conversations With Confidence with Your Employees
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