Conversations Catalyst Coaching - Master Difficult Conversations
For the Leader Who Can’t Afford to Get The Conversation Wrong
Is Team Drama Overshadowing Your Real Role — Leaving You Exhausted and Off-Course?
You know that feeling…
- You lie awake worrying about what’s happening in your business
- Your stomach churns every time certain employees clash
- That brilliant but difficult employee is affecting the whole team
- You’re spending all day putting out fires instead of growing your business
The real cost to your business:
- Your best people are becoming quiet and withdrawn
- You’re stuck playing referee instead of focusing on opportunities
- Key projects are stalling because people aren’t working together
The personal toll you’re hiding:
- You dread walking into work each day, bracing for the next battle.
- Your family says you bring work stress home every night
- Your confidence as a leader is at an all-time low
The uncomfortable truth:
- Minor tensions are growing into major divides that feel impossible to bridge
- Your team isn’t performing the way you know they could
- Every week that these problems continue, they get harder to fix
- You stepped into leadership to create an impact, but now the job is consuming you.
How would your workplace be different if you could easily handle tough conversations and watch your team thrive at peak performance?
Imagine your business when...
✔️ You sleep through the night instead of worrying about work drama.
✔️ That knot in your stomach disappears because you know how to handle difficult situations.
✔️ Your brilliant but complex employees become your biggest assets (not your biggest headaches)
✔️You drive progress on goals rather than getting buried in people problems.
Watch your confidence soar as…
✔️ You handle any workplace situation calmly, without anxiety attacks
✔️ Your team listens to and respects you (without you having to keep pressurising them )
✔️ Situations you used to dread become opportunities to strengthen relationships.
✔️ You stay calm and professional even when emotions run high
Get your life back and feel the relief when…
✔️ You stop taking work stress home to your family
✔️ Your evenings are yours again (no more rehearsing conversations in your head)
✔️Your team tackles issues head-on instead of dumping problems in your lap.
✔️ You feel like a capable leader instead of a fraud waiting to be discovered.
✔️ That Sunday night dread disappears completely
✔️ Everything runs more smoothly—without you constantly having to referee.
✔️ Your team sorts out their problems instead of running to you
✔️You rekindle the satisfaction in your role (instead of fantasising about giving up).
Move from an overwhelmed person to a confident leader - without losing your humanity or burning out.
Just a thriving, collaborative environment with a team that works together brilliantly
Introducing
The Conversations Catalyst Coaching Options
If these struggles strike a nerve, you’re far from alone—and it doesn’t have to stay this way.
That’s precisely why I’ve developed three focused solutions to help you shift your Workplace from tension-filled to thriving.
Click each tier to find out more using the arrow
Tier 1
The Essentials – Stuck in a tough conversation, you can’t avoid? My two-week Accelerator Program is built to get you unstuck fast. In a 90-minute coaching session, we’ll tackle your biggest challenge head-on and refine your new skills during a follow-up call. You’ll also have on-demand support and curated online training highlights to guide you every step of the way.
Ideal For:
Leaders or managers dealing with a specific, high-stakes issue that can’t wait.
Those seeking fast relief and a clear path to resolving a primary issue.
What’s Included:
1. One 90-Minute Coaching Session
We dive into your most urgent communication or conflict challenge using myCompass Conversation Model.
You’ll walk away with practical methods and “opening lines” to immediately handle that pressing issue.
2. Follow-Up Call
After you’ve had a chance to implement the initial strategies, we meet again (about a week later) to reinforce your new skills.
We’ll refine any niggles, answer questions, and ensure you’re confident movingforward.
3. On-Demand Support (Short-Term)
For the 2-week duration, you can reach out via WhatsApp or email for quick guidance.
Perfect when you’re about to have that tough conversation and want a sanity check beforehand.
4. Partial Online Training Access
Get a “Highlights” module from my Difficult Conversations online training, curated to address your immediate challenge.
Enough to give you a strong foundation, without overwhelming you when you need to address a pressing problem.
£300
Tier 2
The Accelerator – A six-week programme offering three coaching sessions, a DISC assessment, on-demand support, and a follow-up call. You’ll apply the Compass Conversation Model to real challenges – delivering tough feedback, resolving conflicts, and more. Year-long access to online training extends your growth, making it ideal for leaders seeking calm, confident communication in the face of recurring team hurdles
Ideal For:
- Leaders noticing multiple friction points or recurring miscommunication patterns.
- Anyone seeking a structured, high-impact approach to reshape team dynamics and grow into a calm, confident communicator
What’s Included:
- Coaching Sessions (90 mins each, total of 3)
- Every two weeks, we meet 1:1 to apply the complete Compass Conversation Model to your recurring leadership or communication hurdles.
- We deep-dive into real scenarios, tackling everything from delivering tough feedback to navigating team conflicts.
- DISC Behavioural Assessment (First Session)
- Receive a complete DISC profile to uncover your unique strengths and stressors.
- We’ll use these insights to shape practical communication strategies that fit both your style and that of your team.
- Follow-Up Implementation Call
- After the final coaching session and some real-world practice, we’ll do a dedicated debrief.
- We’ll troubleshoot any lingering challenges and help you cement your new leadership habits.
- On-Demand Support via WhatsApp & Email
- I’m just a message away if a conflict pops up mid-week or you need a pep talk before a crucial meeting.
- Enjoy the peace of mind that comes with never having to handle a difficult situation alone.
- Access to the Difficult Conversations Online Training (1 Year)
- During and after the six weeks, you can explore modules on emotional control, handling difficult people, and more.
- This extended access ensures that you continue to refine your communication skills well beyond our initial work together.
£997 for the whole programme
Tier 3
The Transformation – In three months, we guide your business through a transformative journey with strategic 1:1 coaching and immersive workshops, embedding the Compass Conversation Model into every level of your team. Using DISC assessments and a tailored Team Matrix, we uncover blind spots and boost synergy. Our on-demand support tackles urgent issues, reinforced by debriefs that measure real progress. This approach moves you from constant firefighting to lasting harmony and growth.
Ideal For:
- Organisations or multi-level teams dealing with complex or ingrained tensions.
- Leaders looking to fundamentally shift their workplace culture, rather than apply a short-term fix.
Duration: 3 months (minimum)
What’s Included:
- Comprehensive Coaching & Workshop Sessions
Over three months, we conduct one-on-one calls (each lasting 90 minutes) with core decision-makers and group workshops for wider teams.
- We systematically apply the Compass Conversation Model to every layer of your organisation or department. (As you require)
- Full DISC Suite & Team Matrix
Each relevant team member completes the DISC assessment, providing us with a comprehensive “map” of communication styles.
- We’ll create a Team Matrix to identify potential clashes, blind spots, and areas where synergy can skyrocket.
- Quarterly Review & Reinforcement
Halfway through and at the end of the three-month term, we schedule extended debrief calls.
- We measure the cultural shifts, address new conflicts, and fine-tune your long-term communication strategies.
- On-Demand Implementation Support
- Beyond WhatsApp and email, you get priority call access for those critical moments—like a significant team meltdown or partner dispute that can’t wait.
- I’m your safety net when you need real-time guidance to prevent issues from spiralling.
- 1-Year Online Training Access + Team License
- Every leader and key team member can access my Difficult Conversations training for a year.
- This ensures the entire organisation grows together, practising consistent communication techniques and language.
Price on request
Which Tier Fits You Best?
- Tier 1: The Essentials — Swift, targeted intervention for a single pressing problem.
- Tier 2: The Accelerator — A 6-week experience to break recurring patterns and elevate your leadership communication.
- Tier 3: The Transformation — A 3-month, culture-wide overhaul that aligns every level of your organisation toward healthy, productive communication.
No matter the tier, you’ll gain clarity, tools, and unwavering support—so you can stop the constant firefighting and steer your workplace toward harmony and growth.
Why Me?
With over 33 years of real-life experience leading in businesses, I’ve seen and done it all. From boardrooms to office floors, I’ve helped managers in companies big and small navigate difficult conversations. From 4 employees to 250.
However, I’m not just a corporate robot.
I’ve juggled full-time work with family life, sometimes flying solo. I bring a unique perspective.
This experience, combined with my Chartered Management Institute Level 7 Diploma in strategic leadership and management, means I’m not just talking theory – I’m giving you strategies that work in the real world.
My membership in the Chartered Management Institute isn’t just a fancy title—it’s my commitment to staying current with the latest management techniques.
But here’s what sets me apart – I’ve developed a key model called Compass Conversations ®, an approach that will change how you handle any conversation, particularly ones that feel difficult and cause you stress.
I know what it’s like to feel overwhelmed, to cry in the office toilet (yes, I have been there).
I remember being a new manager feeling like you are drowning with no one to turn to.
Over the years, I’ve researched, learned tools, and refined my methods to help my clients improve their emotional control when handling difficult conversations.
That’s why I’m here.
There’s no issue I haven’t faced or resolved. So, if it’s new to you, I’ve got a solution up my sleeve.
My goal?
To give you the tools to face those challenging conversations head-on.
No more shying away, no more anxiety, just clear and effective communication so you can become a confident leader.
What You Can Expect From the “Conversations Catalyst” Framework
No matter which tier you choose, here’s how our work together can enhance your day-to-day relationship with your team:
You’ll gain the unshakeable confidence to handle even your most dreaded conversations
Watch your “brilliant but challenging” individuals align with the rest of the group. Instead of constantly butting heads, you’ll see smooth collaboration and shared goals
That familiar knot in your stomach—gone. With a structured communication framework, you’ll start the week feeling prepared and positive, not braced for the worst.
You’ll feel confident and supported with an experienced leadership mentor in your corner, making sure you never feel stuck as you grow into the incredible leader you’re meant to be
This isn’t just about handling conflicts; it’s about stepping up as a leader who earns genuine trust and admiration. You’ll finally feel equipped—and excited—to guide your team toward a thriving, drama-free environment.
Is this for you?
Are you ready to take your team to the next level and become the leader your team
My coaching and mentorship is for you if:
You have a can-do attitude and are willing to try my suggestions
You are willing to open up, show your vulnerability and share in a confidential space
You avoid workplace difficult conversations and, as a result, have performance, behaviour or sickness absence issues.
You know you need to resolve conflicts between team members, directors or business partners that are affecting the whole business
You want to free up time currently spent dealing with employee drama to focus on career and business growth
You find yourself crying or angry when in a difficult conversation
You want to move past the constant power struggles with your team, co-director or partner that are draining your energy and holding growth back.
The Future of Your Team Depends on the Leader You Become
Why Now?
Every day you wait to become a better leader, your team misses the opportunity to be remarkable.
Those difficult conversations you’re avoiding?
They’re not going away – they’re just getting harder and more complex the longer you wait.
Don’t let this chance slip away!
Whether you dive into the Essentials tier to solve a pressing conflict, opt for the Accelerator to banish recurring drama, or commit to the Transformation for a culture-wide overhaul, the key is starting now.
Imagine what your business could do if you knew how to lead your team to greatness.
Think about all the great things you could get done, the goals you could achieve, and how much your company could grow if you started today.
But guess what?
Your competitors and other leaders aren’t just sitting around.
They’re always looking for ways to be better leaders, excite their teams, and outperform your organisation in the market.
While you’re hesitating to have those crucial conversations, they’re developing the skills to tackle challenges head-on.
If you don’t do something now, you might fall behind and lose the trust and loyalty of your employees.
And let’s talk about your team for a second.
They need you to be the best leader you can be so they can succeed.
Every day that you struggle with talking to them, bossing them around too much, or not knowing what to do is another day that they feel like you don’t support them, value them, or help them feel happy at work.
You can change that, but only if you act now.
But it doesn’t have to be this way, by choosing the Conversations Catalyst tier that matches your immediate needs.
You will uncover your inner leader and create the thriving, successful team you’ve always wanted.
And the best part?
You can start right now!
✔️ Imagine waking up tomorrow feeling confident, focused, and ready to take on the world.
✔️ Imagine walking into the office and seeing your team pumped up, engaged, and ready to tackle anything that comes their way.
It’s all possible, but you need to commit to taking action.
Don’t let doubt, procrastination, or fear hold you back any longer.
You deserve to be the leader you know you can be, and your team deserves a boss who can guide them to success.
Because while you hesitate, your competitors are levelling up—investing in leadership skills, energising their teams, and running circles around businesses stuck in conflict.
If you don’t actively improve your leadership skills, you risk losing momentum and the trust of the people who count on you.
Think of your team for a moment:
So choose your tier, take action, and let’s get started. Your future self and everyone who depends on your leadership will thank you.
Still not sure which tier is right?
Frequently Asked Questions
I've done DISC before - do I really need to do it again
Yes! We use DISC differently. Rather than just learning about styles, we’ll use your assessment to develop specific conversation strategies that work for you and your team. Previous clients say it’s like seeing DISC in a whole new light – one that actually helps them handle those tough conversations.
I'm sceptical about personality tests - will this really work for me?
I understand your scepticism. The DISC assessment isn’t about putting people in boxes – it’s a practical tool that shows you why your business partner or team member reacts the way they do during difficult conversations. My clients often say, “Now I understand why my co-director always pushes back on my ideas!” or “That’s why my conversations with my manager keep going wrong!” Once you understand these patterns, you can adjust your approach for better results. One client recently shared how she finally resolved a year-long conflict with her business partner after understanding their different communication styles.
What if I need help between coaching sessions?
You get WhatsApp and email support between sessions. Having a tricky conversation tomorrow? Need quick advice? I’m here to help. You’ll never have to face a difficult situation alone while working together.
How do I know I'll get value for money?
Think about how much time you spend on employee drama and difficult conversations gone wrong. Clients typically say they save hours each week once they know how to handle these situations properly. Plus, you’ll be able to focus on growing your business instead of constantly putting out fires.
I'm worried I won't be able to implement the strategies and techniques I learn in the coaching sessions.
I understand your concern. That’s why I’ve included a bonus 30-minute follow-up call after we’ve worked through all the training together. This call will allow you to discuss how you applied the strategies and techniques you learned, get feedback and guidance, and make any necessary adjustments to achieve the best possible outcomes from your conversations consistently.
What happens after the programme - am I on my own?
Absolutely not! You can access the online training for a full year after our coaching ends. Plus, you get a follow-up call to make sure everything’s working for you. I’m here to help you succeed, not just deliver training and disappear.
What if I encounter a challenging situation or have a question between my coaching sessions?
This scenario is why I’m offering you personalised support via WhatsApp, email, or a quick 15-minute call between your coaching sessions. Whether you need advice, guidance, or just a little encouragement, I’m here to support you and help you stay on track towards your leadership goals.
How will the Difficult Conversations online training complement the coaching sessions?
The Difficult Conversations online training complements and enhances the skills and knowledge you’ll gain during your coaching sessions. With a year of access to this comprehensive resource, you can explore advanced communication strategies, dive deeper into specific topics and scenarios, and reinforce your learning through practical exercises and real-world examples. This ongoing access to training will help you grow and develop as a leader long after your coaching sessions.
Can I get additional follow-up calls if I need more support after a challenging conversation?
Yes, of course! While the programme includes one 30-minute follow-up call, if you need additional support or guidance after a particularly challenging conversation, simply reach out. I’m happy to discuss options for additional follow-up calls or support to ensure you feel confident and equipped to handle any situation that arises.
My team seems impossible to manage - how will this help?
No team is truly unmanageable – but they can feel that way when you don’t have the right tools. I’ve helped business owners handle even the most challenging teams. You’ll learn exactly how to handle difficult behaviours and have those conversations you’ve been avoiding.
"I'm already stretched thin - how will I fit in coaching and online learning?
The programme is designed for busy business owners like you. The coaching sessions are focused and efficient. The online training comes in bite-sized pieces you can digest when it suits you. You’ll actually save time once you know how to handle difficult situations quickly and effectively.
What if it doesn't work for me?
I understand this is a significant investment for your business. Let’s start with a discovery call to make sure this is the right fit for you. I’ll be honest if the programme does not help your specific situation.
How quickly will I see changes?
You’ll get tools you can use immediately after our first session. Most clients say they feel more confident handling difficult situations straight away, and see positive changes in their team within weeks of starting the programme.
What if the training doesn't suit my business?
The programme is tailored to you and your specific challenges. In our first session, we’ll focus on your exact situations and team dynamics. Every business is different, and the strategies we develop will be specific to your needs.
