Stronger Conversations. Higher Performance. Healthier Margins.
For founders and leaders who want high-performing, low-drama teams.
I help your managers lead with calm clarity — so you can step back confidently, without productivity or performance slipping.
Clear Conversations Could Save You Thousands. Avoided Ones Are Already Costing You.
What if your managers could handle tough conversations early, calmly, and with confidence — turning tense moments into progress, not problems?
What’s happening inside the business right now?
Problems are avoided, not resolved
Leaders escalate up instead of taking ownership
Retention quietly slips
Culture feels nice – but under the surface, it’s costing you
Let’s fix this — here’s what the future could look like for your team…
When Your Managers Step Up, Everything Changes.
This is what it looks like when your managers lead with calm clarity:
Underperformance is challenged early – not allowed to slide
Tension is confronted and resolved – not tiptoed around for months
Mediocrity is replaced with accountability
Your best people stay – because dysfunction doesn’t drive them out
You finally stop being the safety net – because your leaders own it
This isn’t about being nicer.
It’s about faster decisions.
Stronger teams.
Protected margins.
And a founder who no longer carries the business alone.
Because if your leaders can’t hold the hard conversations, you will always have to.
What Happens When Leadership Starts Communicating Clearly
When your managers lead with calm authority, and your culture supports accountability, performance no longer slips through the cracks.
This is the shift I help you create.
Programmes That Strengthen Your Leaders - and Protect Your Margins
Whether you’re looking for tactical support or long-term transformation, each programme is designed to help your leaders hold the conversations that matter – calmly, confidently, and without damaging your culture.
Making Difficult Conversations Easier
Online Course – £295
✅ An established framework for holding direct, high-stakes conversations
✅ Scripts, tools, and practical strategies you can use immediately
✅ Ideal for team leads, managers, and founders who want clarity without confrontation
Conversation Catalyst
Targeted Mentoring for Middle Leaders From £1750
✅ Short-term, intensive support to grow confident, accountable leaders
✅ 1:1 coaching focused on real business challenges and performance
✅ Perfect for operational managers who need to step up fast
The Leadership Conversations Partnership
12-Month Bespoke Programme – From £9,800/year
✅ Strategic support for senior leadership teams
✅ Long-term cultural change through consistent coaching, frameworks, and feedback
✅ Ideal for founders ready to build a high-performing, low-drama leadership culture
Want culture change at scale? Let’s build your leadership system →
Not sure where to start?
Let’s talk about what your team needs most right now – and I’ll help you choose the best path.
Book a Free Call
What Clients Say:
"Without hesitation, I would recommend Nicola's services to anyone. She has been instrumental in creating a powerful team and an environment in which they enjoy coming to work each day."
“Having had the privilege of being mentored by Nicola, I can confidently say that her guidance has been instrumental in my professional growth and self-discovery. Nicola is a mentor who truly invests in people. She challenge, support, and empower with a rare blend of wisdom , authenticity and empathy. Through her mentorship, I have gained not just valuable insights but also a clearer vision of my own objectives. Nicola has been a catalyst in refining my approach to leadership, decision-making, and transformation. I am incredibly grateful for her guidance and belief in my potential.”
Waiting Comes at a Cost
Every quarter without this capability is a quarter where:
Opportunities are missed
Strategic plans stall
Your leadership culture stays reactive
The sooner your managers build these skills, the sooner you reclaim your time, protect your margins, and unlock growth momentum.
Created by Nicola Richardson, founder of The People Mentor
33+ years of leadership experience, CMI Level 7, and trusted by UK SMEs
