Written by Nicola Richardson, Founder of The People Mentor. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability and lead with calm, practical confidence. I want to tell you about a registered manager I worked with a while back. She was brilliant. Genuinely brilliant. Her residents loved her. Her staff … Read more
I want to share two numbers with you. Just sit with them for a moment before we go any further. The first: the UK care sector is facing one of the most serious staffing shortages it has ever seen. Vacancies remain stubbornly high, agency costs are eating into already tight margins, and good people are … Read more
I want to start with something that might feel a little uncomfortable. You might have read my previous blog, The Untapped Talent Hiding in Plain Sight, and come away thinking, “Right, I understand neurodiversity better now. I know about masking. I know I need to be more curious about the person in front of me.” … Read more
I want to tell you about a manager I worked with. She had a team member who was brilliant at spotting patterns in data that nobody else could. He delivered work with a level of accuracy that frankly put everyone else to shame. But in team meetings, he rarely made eye contact. He answered questions … Read more
“Nicola, I need your help. We’ve just replaced our operations manager for the second time in eighteen months, and the team is still a nightmare. The new manager seemed perfect on paper, but three months in and we’re right back where we started. What are we doing wrong?” I could hear the exhaustion in her … Read more