How to Manage Underperformance Without Losing the Employee

Written by Nicola Richardson, Founder of The People Mentor. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability and lead with calm, practical confidence. This article is for managers dealing with an underperforming employee right now, and for the SME owners and HR leads trying to put the right process … Read more

Why Most Managers Get Communication Wrong And how to tackle that

Written by Nicola Richardson, Founder of The People Mentor. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability and lead with calm, practical insights and confidence. Manager communication skills are at the heart of every high-performing team — and most managers were never properly taught them. This article looks at … Read more

How to Have a Difficult Conversation With Your Boss

Written by Nicola Richardson, Founder of The People Mentor. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability and lead with calm, practical confidence. This article is for anyone who needs to have a difficult conversation with their boss but is not sure how to start, what to say, or … Read more

How to Deal With a Colleague Who Thinks They Are Better Than Everyone

Written by Nicola Richardson, Founder of The People Mentor. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability and lead with calm, practical confidence. This article explains why some colleagues act like they are better than everyone else, what is usually driving that behaviour, and exactly how to handle it … Read more

How to Stay Calm When Feedback Becomes Emotional

Written by Nicola Richardson, Founder of The People Mentor. Nicola Richardson has over 40 years of experience in people management and leadership. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability and lead with calm, practical insights, and confidence. This article explores how to stay calm when feedback becomes emotional … Read more