How to Change Your Communication Style as a Manager (Without Losing Yourself)

Nicola Richardson, Founder of The People Mentor, wrote this for managers who’ve realised one style doesn’t work for everyone. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability, and lead with calm, practical confidence. If you’ve noticed your natural way of communicating lands well with some of your team and … Read more

How to Prepare for a Difficult Conversation You Can’t Avoid

This guide comes from Nicola Richardson, Founder of The People Mentor, who has spent 40 years helping managers and leaders walk into exactly this moment prepared. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability, and lead with calm, practical confidence. If you’ve got a difficult conversation you know you … Read more

What to Do If a Difficult Conversation Goes Wrong

Nicola Richardson, Founder of The People Mentor, wrote this for the moment right after a conversation has genuinely gone sideways. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability, and lead with calm, practical confidence. If a difficult conversation has just gone badly, tears, raised voices, someone walking out, or … Read more

The COMPASS Conversation Model: A Simple Framework for Difficult Conversations

Nicola Richardson, Founder of The People Mentor, developed this framework after 40 years of watching what actually makes a hard conversation go well. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability, and lead with calm, practical confidence. If you’ve read advice on difficult conversations before and still freeze when … Read more

When You Lose Your Voice at Work (and How to Find It Again)

This episode comes from Nicola Richardson, who founded The People Mentor to help small employers, managers and leaders handle difficult conversations, strengthen accountability, and lead with calm, practical confidence. In this solo episode I want to talk about something that doesn’t get said enough in leadership and management circles: what happens when you lose your … Read more