How to Address a Negative Attitude on Your Team Before It Spreads

Written by Nicola Richardson, Founder of The People Mentor, for managers watching one attitude quietly infect the rest of the room. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability, and lead with calm, practical confidence. If you’ve got someone on your team whose negative attitude on your team is … Read more

How to Change Your Communication Style as a Manager (Without Losing Yourself)

Nicola Richardson, Founder of The People Mentor, wrote this for managers who’ve realised one style doesn’t work for everyone. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability, and lead with calm, practical confidence. If you’ve noticed your natural way of communicating lands well with some of your team and … Read more

How to Prepare for a Difficult Conversation You Can’t Avoid

This guide comes from Nicola Richardson, Founder of The People Mentor, who has spent 40 years helping managers and leaders walk into exactly this moment prepared. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability, and lead with calm, practical confidence. If you’ve got a difficult conversation you know you … Read more

What to Do If a Difficult Conversation Goes Wrong

Nicola Richardson, Founder of The People Mentor, wrote this for the moment right after a conversation has genuinely gone sideways. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability, and lead with calm, practical confidence. If a difficult conversation has just gone badly, tears, raised voices, someone walking out, or … Read more

The COMPASS Conversation Model: A Simple Framework for Difficult Conversations

Nicola Richardson, Founder of The People Mentor, developed this framework after 40 years of watching what actually makes a hard conversation go well. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability, and lead with calm, practical confidence. If you’ve read advice on difficult conversations before and still freeze when … Read more