I want to share two numbers with you. Just sit with them for a moment before we go any further. The first: the UK care sector is facing one of the most serious staffing shortages it has ever seen. Vacancies remain stubbornly high, agency costs are eating into already tight margins, and good people are … Read more
If you’re wondering how to stop micromanaging your team, the fact that you’re asking the question is already a good sign. Most micromanagers don’t realise they are one. They think they’re being thorough, or maintaining standards, or keeping the business on track. They’re creating a team that can’t move without permission and a business that … Read more
The People Problems Your Managers Are Not Handling Are Becoming Your Problems Practical monthly training for your managers, so fewer situations reach your desk. What’s Really Going On? You have a manager. They have a team. And you are still the one dealing with the team. The performance conversation has been unresolved for months. The … Read more
I want to start with something that might feel a little uncomfortable. You might have read my previous blog, The Untapped Talent Hiding in Plain Sight, and come away thinking, “Right, I understand neurodiversity better now. I know about masking. I know I need to be more curious about the person in front of me.” … Read more
“Nicola, I need your help. We’ve just replaced our operations manager for the second time in eighteen months, and the team is still a nightmare. The new manager seemed perfect on paper, but three months in and we’re right back where we started. What are we doing wrong?” I could hear the exhaustion in her … Read more