This article covers everything inside Making Difficult Conversations Easier — the difficult conversations training programme for UK managers who are ready to handle the conversations they have been putting off., including who it is for, what the training involves, how the surgery sessions work, what frameworks you will learn, and what changes after you complete … Read more
This is the complete guide to difficult conversations in the workplace — how to prepare for them, how to start them, and what to do when they go wrong. Written by Nicola Richardson, Founder of The People Mentor. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability and lead with … Read more
The Care Leadership Trust Room For senior care leaders who want to trust what happens when they’re not there A confidential, senior-only membership for care owners, directors, operations leaders and regional managers who want stronger managers, earlier intervention and steadier services, without every difficult issue landing back with them. As a founding member, you’ll join … Read more
Written by Nicola Richardson, The People Mentor. After more than three decades leading teams, Nicola founded The People Mentor to help employers tackle the conversations most managers spend years trying to avoid. Her COMPASS Conversation Model provides leaders with a practical structure that works. This article looks at why underperformance takes such a toll on … Read more
Written by Nicola Richardson, Founder of The People Mentor.Nicola has spent over 40 years working with leaders and managers on the conversations that feel too hard to have, including this one. This article explores what feeling undermined at work looks like, why it happens, and what managers, employees and small business leaders can do to … Read more