Written by Nicola Richardson, Founder of The People Mentor. The People Mentor supports small businesses, managers, and leaders in navigating challenging conversations, building accountability, and leading with confidence through practical, straightforward guidance. This article is for managers who want to build real determination in leadership, and for business owners who are trying to spot it, … Read more
This is the complete guide to difficult conversations in the workplace — how to prepare for them, how to start them, and what to do when they go wrong. Written by Nicola Richardson, Founder of The People Mentor. The People Mentor helps small employers, managers and leaders handle difficult conversations, strengthen accountability and lead with … Read more
The Care Leadership Trust Room For senior care leaders who want to trust what happens when they’re not there A confidential, senior-only membership for care owners, directors, operations leaders and regional managers who want stronger managers, earlier intervention and steadier services, without every difficult issue landing back with them. As a founding member, you’ll join … Read more
Written by Nicola Richardson, The People Mentor. After more than three decades leading teams, Nicola founded The People Mentor to help employers tackle the conversations most managers spend years trying to avoid. Her COMPASS Conversation Model provides leaders with a practical structure that works. This article looks at why underperformance takes such a toll on … Read more
Difficult conversations support for managers For founders and leaders who want high-performing, low-drama teams. Helping UK business owners close the gap when people issues keep landing back on them. When managers avoid difficult conversations, standards slip, tension builds and problems escalate. This page outlines the practical support available to help your managers handle difficult conversations … Read more