Written by Nicola Richardson, The People Mentor. After more than three decades leading teams, Nicola founded The People Mentor to help employers tackle the conversations most managers spend years trying to avoid. Her COMPASS Conversation Model provides leaders with a practical structure that works. This article looks at why underperformance takes such a toll on … Read more
Difficult conversations support for managers For founders and leaders who want high-performing, low-drama teams. Helping UK business owners close the gap when people issues keep landing back on them. When managers avoid difficult conversations, standards slip, tension builds and problems escalate. This page outlines the practical support available to help your managers handle difficult conversations … Read more
I want to share two numbers with you. Just sit with them for a moment before we go any further. The first: the UK care sector is facing one of the most serious staffing shortages it has ever seen. Vacancies remain stubbornly high, agency costs are eating into already tight margins, and good people are … Read more
The People Problems Your Managers Are Not Handling Are Becoming Your Problems Build a stronger management layer that handles people issues earlier, uses sound judgement and holds standards without sending every difficult decision back up to you. CPD accredited • Practical support • Real workplace situations • Ongoing development The Manager’s Academy helps employers develop … Read more
I want to start with something that might feel a little uncomfortable. You might have read my previous blog, The Untapped Talent Hiding in Plain Sight, and come away thinking, “Right, I understand neurodiversity better now. I know about masking. I know I need to be more curious about the person in front of me.” … Read more