There are people who believe there’s no room for kindness and compassion in the workplace, but to me, that makes no sense. Where there is a culture of kindness and compassion, people are happier, teams work better together in harmony, and everyone feels supported, respected, and valued. No, this is not some kind of utopia, … Read more
There’s a long-standing misconception about assertiveness, and it’s that being assertive means you have to be bossy or aggressive. On the contrary, true assertiveness is about being able to communicate in a positive and constructive way while respecting others and being respected yourself. Assertiveness is a valuable attribute. It will help you get ahead in … Read more
Have you ever had an interaction with one of your employees where it’s felt like they were a naughty child and you were the frustrated parent? It’s a frustrating but all too common pattern that workplace interactions fall into. But why do the dynamics end up like this and how can you improve communication and … Read more
What is Continuous Improvement? Per the Chartered Management Institute, they define continuous Improvement as The seeking of small improvements in processes, and products, with the aim of increasing quality, and reducing waste. Continuous improvement is one of the tools which underpin the philosophies of total quality management, and lean production. Through constant study, and revision … Read more
Many moons ago I can recall walking into a huge storm from two of my team members. I was young and inexperienced and really struggled with how to deal with it. I met with both members and listened to their side of the argument. It was all about the previous manager sharing work out and one … Read more