Any manager can benefit from training, whether they’re an aspiring manager, a new manager, an accidental manager, or an experienced one. Every workplace is different, and managing people and situations amid a backdrop of constant change will present challenges you’ve never faced before. That’s why managers need the right skills and tools at their disposal. … Read more
Most of us have actively avoided a difficult conversation. Nobody relishes having that feeling of dread in the pit of their stomach or the worry that a conversation will become a full-blown confrontation. But let’s face it, avoiding difficult conversations forever is neither possible nor wise. The stress, strains, uncertainty, and developments of the last … Read more
Conflict management is important in many areas of life. From personal relationships to workplace relationships, conflict inevitably arises from time to time. But how do you manage conflict when you hate confrontation? Why Confrontation Fills Us With Dread For many of us, the thought of confronting someone else fills us with dread. So we put … Read more
No matter how long you’ve been a manager, you’ll always be thrown a curveball. Often it comes in the form of difficult conversations. Even if you’ve had 100s of them (I know I have), you can still get stuck. There’s always more to learn. Here are 10 things you probably don’t know about difficult conversations. … Read more
I had an early introduction to the business world. As a child, I was pretty much raised in the tearoom and cake shop that my parents took over when my dad left the RAF. From a very young age, I worked in the business as a waitress. When I was 17, my dad had to … Read more