Everyone goes through stressful times, challenges, and traumatic events; they are part and parcel of life. But how well we bounce back, learn lessons, and carry on rebuilding for the future depends on our resilience. If you are resilient, you can not only get through the tough times, you can grow as a result, and … Read more
How you respond in a crisis says more than you think. You find out what you’re made of. And sometimes, it’s not what you expected. Life throws curveballs. You know the ones I mean. The kind that knocks the wind out of you. You can’t always stop them. But you can choose how you respond. … Read more
As the business owner, you’ll be used to team issues crossing your desk. From poor performance to attendance issues and disciplinary problems, you’ve probably seen them all. But do you sometimes wish that managers could take the lead a bit more when it comes to dealing with problem teams so that you don’t have to … Read more
Can you remember the last time you had to have a difficult conversation with an employee? As managers, we like to think that we’re prepared for anything, but having tough conversations is one of the most difficult, and at times, scary things about the job. I had a team member who’d get very aggressive. I … Read more
Teams are usually made up of very different people, with different personalities, preferences, and ways of doing things. Put all of these people together in one place, day in, day out, and conflict is inevitable. Your job as a business owner is to know how to deal with conflict when it arises, and to deal … Read more