No matter how long you’ve been a manager, you’ll always be thrown a curveball. Often it comes in the form of difficult conversations. Even if you’ve had 100s of them (I know I have), you can still get stuck. There’s always more to learn. Here are 10 things you probably don’t know about difficult conversations. … Read more
I had an early introduction to the business world. As a child, I was pretty much raised in the tearoom and cake shop that my parents took over when my dad left the RAF. From a very young age, I worked in the business as a waitress. When I was 17, my dad had to … Read more
If you’re reading this blog, you’ve got a manager you need to manage. Maybe their management style is having a negative impact on your working relationship. Are they a dinosaur, a dictator, or a dyed in the wool micromanager? Whatever the issue, managing upwards is a skill worth learning. Are You Managing Upwards? Do you … Read more
How healthy is your business culture? Does it foster good relationships, employee involvement, and trust, or does it feel more like your workplace is a battlefield, full of conflict, disengagement, and a lack of trust? When employees don’t want to be a part of a certain culture, this creates divides. People who don’t feel listened … Read more
When someone is causing conflict or other issues in the office, it can be hard to manage them while keeping your cool. If you’re struggling to manage a difficult person (and manage yourself while you deal with them), here are 9 techniques to help you manage difficult people. Determine What’s Behind the Behaviour Sometimes when … Read more
How to Have Honest or Awkward Conversations With Confidence with Your Employees
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