Difficult conversations don’t get easier by being avoided. The Making Difficult Conversations Easier Programme is a practical £295 difficult conversations training programme for UK managers and founders who need to handle performance, behaviour, feedback and accountability issues earlier, more clearly and more confidently. It includes scripts, templates, proven frameworks, live support and 12 months of … Read more
No matter how long you’ve been a manager, you’ll always be thrown a curveball. Often it comes in the form of difficult conversations. Even if you’ve had 100s of them (I know I have), you can still get stuck. There’s always more to learn. Here are 10 things you probably don’t know about difficult conversations. … Read more
If you’re reading this blog, you’ve got a manager you need to manage. Maybe their management style is having a negative impact on your working relationship. Are they a dinosaur, a dictator, or a dyed in the wool micromanager? Whatever the issue, managing upwards is a skill worth learning. Are You Managing Upwards? Do you … Read more
Case Study 1 It’s a great feeling to have a business partnership that’s made in heaven. But when you feel like your business partner doesn’t respect or value you, it’s a special kind of hell. I worked with R, a partner in a tech company that sold products overseas. He came to me because he … Read more
When someone is causing conflict or other issues in the office, it can be hard to manage them while keeping your cool. If you’re struggling to manage a difficult person (and manage yourself while you deal with them), here are 9 techniques to help you manage difficult people. Determine What’s Behind the Behaviour Sometimes when … Read more